Return Policy
60-Day Money-Back Guarantee
At Northern Wellness, your satisfaction is paramount. If for any reason you're not completely satisfied with your purchase, you're covered by our 60-day money-back guarantee. Here’s how you can return products to us and receive a refund.
How to Return Your Product
Initiate a Return: Fill out the return form available below to let us know you would like to return your product. Upon submission, we will provide you with detailed instructions on how to send the item back to us.
Ship the Product: Please return the product to us within 60 days of purchase. You can return items whether they are opened or unopened. Note that the product must be shipped back at your own expense.
Provide Feedback: We ask that you include a brief explanation of why you are not satisfied with the product. This helps us to better understand your needs and continue to improve our products and services.
Refund Process
Receiving Your Return: Once we receive your returned item we will process your refund promptly.
Refund Issuance: Refunds will be issued to the original method of payment. Please allow a standard period for the transaction to appear on your bank or credit card statement.
Conditions
Original Packaging: Items must be returned in their original packaging, regardless of whether they are opened or unopened.
Shipping Costs: Please note that shipping and handling fees are non-refundable. The cost of returning the item is also the responsibility of the customer.
Contact Us
If you have any questions about our return policy or need assistance with your return, please don’t hesitate to contact us at hello@northernwellness.ca or use our website’s contact form. We’re here to help ensure your experience with Northern Wellness is positive and rewarding.